Returns, Refunds and Warranty Policy

Last Updated: 13-09-2026

At FABTECH, we aim to provide quality products and a reliable shopping experience. If you experience a problem with your purchase, our support team is available to assist you according to the terms of this policy.

By placing an order with FABTECH, customers acknowledge and agree to the conditions described below.

1. Return Eligibility

Customers may request a return when:

• The product received is defective;

• The product is damaged upon arrival;

• The wrong product was delivered;

• The product does not match the confirmed order;

• The return is otherwise permitted under applicable consumer protection laws.

Products must generally be returned in their original condition, with all accessories, manuals, packaging and included components, where applicable.

2. Return Request Period

Customers should contact FABTECH as soon as possible after receiving an order if they wish to request a return.

To help us process the request efficiently, customers should provide:

• Order number;

• Full name;

• Description of the problem;

• Photographs or videos showing the issue, when applicable;

• Proof of purchase, if requested.

Return requests submitted after the applicable period may not be accepted unless required by applicable law.

3. Non-Returnable Situations

A return may not be accepted when:

• The product has been damaged through misuse, negligence or improper handling;

• The product has been modified, repaired or opened without authorisation;

• The product shows signs of intentional damage;

• Accessories or essential components are missing;

• The issue results from normal wear and tear;

• The customer supplied an incorrect delivery address;

• The product was used in a manner contrary to the manufacturer’s instructions.

This section does not limit any mandatory consumer rights provided by applicable law.

4. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, contact FABTECH before returning it.

Our team may request photographs, videos or additional information to assess the situation and determine the appropriate solution.

Depending on the circumstances, FABTECH may offer:

• Replacement of the product;

• Repair, where applicable;

• A refund;

• Another solution permitted by applicable law.

5. Return Shipping

If the return is caused by an error made by FABTECH, such as sending an incorrect or defective product, the company will review the appropriate return-shipping arrangements.

If the return is requested for another reason, the customer may be responsible for return shipping costs, subject to the applicable return conditions and consumer protection laws.

Customers should not send products back without receiving return instructions from FABTECH.

6. Refunds

Once the returned product has been received and inspected, FABTECH will assess the request.

If the refund is approved:

• The refund will normally be issued through the original payment method, where possible;

• Processing times may depend on the payment provider or financial institution;

• The customer will be informed when the refund has been processed;

• Shipping costs may be treated according to the reason for the return and applicable law.

FABTECH does not guarantee an exact refund-processing time controlled by external payment providers.

7. Exchanges and Replacements

Where applicable, FABTECH may offer an exchange or replacement for:

• Defective products;

• Damaged products;

• Incorrect products;

• Products that do not correspond to the confirmed order.

Replacement availability depends on stock and product availability.

If the same product is unavailable, FABTECH may discuss an alternative solution with the customer.

8. Warranty Policy

Products may include a manufacturer’s warranty or another warranty where expressly stated on the relevant product page, invoice or purchase documentation.

Warranty coverage may vary depending on:

• The product;

• The manufacturer;

• The country of purchase;

• The type of defect;

• The applicable warranty terms.

Customers should retain their order confirmation, invoice and other purchase documents as proof of purchase.

9. Warranty Exclusions

Warranty coverage generally does not apply to damage caused by:

• Accidental damage;

• Water or liquid damage, unless specifically covered;

• Improper use;

• Negligence;

• Unauthorised repairs or modifications;

• Power surges or unsuitable power supplies;

• Physical damage;

• Normal wear and tear;

• Failure to follow the manufacturer’s instructions;

• Use of incompatible accessories or components.

Any applicable manufacturer-specific warranty terms may provide additional conditions.

10. Warranty Claims

To submit a warranty claim, customers should contact FABTECH and provide:

• Order number or proof of purchase;

• Product name and model;

• Description of the fault;

• Photographs or videos, where relevant;

• Any other information reasonably required for assessment.

FABTECH may need to inspect or test the product before determining whether the issue qualifies for warranty assistance.

11. Processing of Claims

After receiving a return, refund, exchange or warranty request, FABTECH will review the information provided and communicate the next steps.

The final solution may depend on:

• The nature of the problem;

• Product condition;

• Warranty coverage;

• Availability of replacement stock;

• Applicable consumer protection laws;

• The policies of the manufacturer or supplier.

12. Products Purchased on Promotion

Products purchased during promotional campaigns, discounts or special offers remain subject to this policy unless specific promotional terms state otherwise.

Any restrictions will be communicated clearly at the time of purchase.

13. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and delivery information;

• Inspecting products upon receipt;

• Following product instructions;

• Keeping proof of purchase;

• Contacting FABTECH promptly when a problem occurs;

• Packaging returned products safely and securely.

14. Contact Us

For questions or requests relating to returns, refunds, exchanges or warranties, please contact FABTECH through the following channels:

FABTECH
Email: lemosfe47@gmail.com
WhatsApp: +258 84 497 7774
Address: 3A Bridge Street, Stafford, United Kingdom
Website: www.fabtech12.com

Please do not return any product before receiving instructions from our support team.

FABTECH is committed to handling customer concerns fairly, transparently and professionally, while respecting applicable consumer protection rights.